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The Office of the Vice President for Business & Finance. CSU, Chico

The Office of the Vice President for Business & Finance. CSU, Chico

Project Overview

  • Client: The Office of the Vice President for Business & Finance, CSU, Chico
  • Industry: University / Education
  • Web Site: www.csuchico.edu/vpbf

About the Client

California State University, Chico is one of the oldest postsecondary institutions in California and among the most highly ranked public universities in the West. The Office of the Vice President for Business & Finance is one of the largest departments on the CSU, Chico campus overseeing more than 20 divisions.

The Situation

The Office of the Vice President for Business & Finance faced the challenge of creating, maintaining, and tracking operational documents, forms, and procedures used throughout the many departments within the division. The vast library of documents used, combined with the size of the organization resulted in redundancy and inconsistency due to the existence of multiple and often outdated editions.

Additionally, the many functions and services the departments provide internally and to the general public were often difficult to cross reference for easy access. Customers served by the departments often reported uncertainty about the documents, forms, and procedures that were found scattered among independently designed and maintained department Web sites.

The Solution

LearningChange spearheaded the redesign and realignment of the Web site for the Office of the Vice President for Business & Finance Web. The Web site design reflected the overall department’s mission, vision, and values while allowing each of the 20 plus departments to be distinctive. A key to the success of the site’s redesign was the development of a centralized knowledge and document management search tool called “Find It!”

The Result

With Find It!, department personnel are able to easily upload, share, manage, and track the use of digital resources throughout all departments within the division. The tool’s intuitive, browser-based management reduced the technological burden on administrative support staff and made it more efficient to keep documents up-to-date. All digital resources, including forms and procedures, documentation, and manuals, are cross-referenced with department core services, tasks, and contacts. The launch of Find It! eliminated redundancy, outdated documents, and uncertainty, providing both department personnel and visitors with access to the information and resources they need.